As a first-class N95 mask sales website, we strive to provide all customers with the most standard products and the most satisfactory service. Therefore, if we cause any inconvenience for your shopping experience, please allow us to express our sincere sorry.

Due to the special nature of N95 masks, all sales on our website cannot be returned except for the quality issue. Considering the protective efficiency of N95 face masks, used products cannot be returned.

For products with quality problems, we provide you with detailed and useful solutions. You can contact our professional customer service team email via: jelly@dustmaskn95.com to request an exchange or a full refund.

Both selections need to be done in the following steps:

Submitting evidence

Submit photos/videos of damaged/defective products to us via email. We will process the proof.

Verification and inspection

After your proof is confirmed valid, you can apply for an exchange or a full refund.

Processing

It will take more 3-4 business days to re-ship new item or process a full refund.